Refund policy
Bitu Gift Shop Refund Policy 🌟
At Bitu Gift Shop, your satisfaction is our top priority. We want you to love your purchase, but we understand that sometimes things don’t go as planned. That’s why we’ve created a refund policy that’s simple, clear, and hassle-free.
Our Promise
If your item arrives damaged, defective, or not as described, we’re here to make it right. Please follow the steps below to ensure a smooth return process:
Refund Eligibility
✅ Items must be returned within [Insert Timeframe, e.g., 14 or 30 days] from the date of purchase.
✅ Items must be unused, in their original packaging, and in the same condition you received them.
✅ Proof of purchase (such as your order number or receipt) is required for all returns.
How to Request a Refund
1️⃣ Contact us at [Your Email Address] with your order details and reason for return.
2️⃣ Attach clear photos if your item is damaged or defective.
3️⃣ Our team will review your request and guide you through the next steps.
Refund Process
- Refunds will be issued to your original payment method once we’ve received and inspected the returned item.
- Please allow [Insert Timeframe] for processing.
Non-Refundable Items
Certain items may not be eligible for refunds, such as personalized or custom-made products, sale items, or gift cards.
Need Help?
Our goal is to ensure you’re completely happy with your experience at Bitu Gift Shop. If you have any questions or concerns, don’t hesitate to reach out. We’re always here to help!
📧 Email us: [Your Email Address]
💬 Message us: [Social Media Handle or Contact Page]
Thank you for choosing Bitu Gift Shop. We appreciate your trust in us and are committed to making things right! 💝